FAQ

How quickly will my order move?

Preparation normally takes 1–2 business days after payment authorization; transit after dispatch is generally estimated at 4–6 business days. Delivery choices and charges appear at checkout. See our Shipping Policy for details.

Can I return a new item if I chose the wrong one?

Yes. Eligible defective and non-defective new goods may be returned, and exchanges are accepted. For a change-of-mind return, the item must remain unused and in its original condition. Start the request within 30 days after delivery; see the Refund Policy.

What if an item has a problem?

Tell us about damage, a defect, missing pieces, a wrong item, or a material difference from the listing. Keep the packaging and share the order details and helpful images for review.

How do I mail a return?

First request and receive approval. A free prepaid return label comes in the package; use it for an eligible approved return and ask us for help if it is missing. We provide the correct return address and charge no restocking fee. Exchanges depend on available stock.

When will a refund begin?

An approved refund is processed and initiated to the original payment method within 10 days. Financial institutions can take longer to show the credit.

Where do I ask about payment, tracking, or privacy?

Secure checkout shows currently available payment choices. For order tracking or assistance, visit Contact Us; privacy choices are described in our Privacy Policy.